Non-Emergency Medical Transportation (NEMT) - ADA Call Center Management

Managing High Quality, Specialized Transportation with Cost-Effective Solutions

Whether we are scheduling paratransit trips for disabled passengers or brokering medically necessary trips for Medicaid recipients across an entire state, First Transit has extensive experience managing safe and cost-effective specialized transportation programs including Medicaid Non-Emergency Medicaid Transportation (NEMT) and ADA paratransit call center operations.

Our team of experienced professionals have years of expertise in the various aspects of specialized transportation management. With more than 1,200 call center employees nationwide, we manage 7.4 million calls and administer 7.2 million passenger trips annually. We complement our local management teams with on-going support including industry best practices, state-of-the-art transit technology, human resources, back office support, provider contract negotiation, and safety programs.

You can be assured that we can customize a solution that fits your operation.

Why Contract with First Transit?

We can help you reduce transit program costs while maintaining essential services and mandated programs, including the Americans with Disability Act. Our dedicated transportation services team has a demonstrated track record of reducing NEMT and paratransit costs in the following ways:

  • Effective utilization of transportation provider networks
  • Centralized eligibility screening (gatekeeping)
  • Low-cost public transit solutions
  • Fraud-prevention strategies and preventing program misuse
  • State-of-the-art transit technology – we have more experience with every major transit software application than any other management firm in the industry

"Professional, pro-active, reliable; words which best describe First Transit's approach to operating the ADA paratransit call center for the Regional Transportation District. I'm constantly amazed at their responsiveness and thorough follow-up. I can honestly say I wouldn't trade them for the world. They promised a top notch manager and they delivered. They promised service improvements and they delivered that, too."

Larry Buter, Manager of Paratransit Services
Denver Regional Transportation District

Contact us and we'll show you how we can help you deliver the service your communities deserve.